Application

This unit describes the performance outcomes, skills and knowledge required to style a customer in trends and product ranges by making product recommendations suited to the customer and their needs. This unit applies to fashion retailers, from small independents and boutiques to larger department stores. This includes apparel, jewellery and footwear retailers. It applies to frontline personnel who have some autonomy coupled with close supervision and guidance from others. This includes front line sales assistants, retail stylists and customer service representatives. However in smaller retail businesses, senior personnel also undertake this function.

Unit mapping information

No equivalent unit.

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Retail—Style

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in a retail environment. This can be:

• an industry workplace

• a simulated industry environment

Assessment must ensure access to:

• sources of product information:

  • organisational product information and price lists

  • supplier brochures, information sheets and price lists

• range of merchandise including a complementary product range

• organisational policies and procedures relating to the sale of products and services.

• customers with varying styling requirements; these can be:

  • individuals in an industry workplace, or

  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.