Application

Emotional intelligence involves our ability to understand, express, and control our own emotions but also relates to the capacity to understand, interpret and respond to the feelings of others.

Assessment conditions

Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.