Application

Continuous process improvement means making things better today than yesterday. It is about learning from what was done today so that it becomes possible to do things better tomorrow. It seeks to expose (without blaming) as many issues and problems as possible as opportunities for organisational improvement and then collectively problem-solve to improve organisational processes as part of a cycle.

Assessment conditions

Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.