Application

While the team leader/ manager will probably be involved in some selling, their primary role is the achievement of the organisation’s sales goals through other people. They will control the sales force, provide support and direction and know how to meet the buying needs of customers.

Assessment conditions

Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.