Application

Negotiation and influence are two, quite different techniques. Influencing is about the ability to have an effect on the development or behaviour of someone or something. Negotiation is the discussion aimed at reaching an agreement.

Assessment conditions

Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.