ICTICT209
Interact with ICT clients (Superseded)
Note: ICTICT209 is superseded by ICTICT219
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our ICTICT209 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
$17.00 inc GST
Unit information about the ICTICT209 training material in this resource
ICTICT209 information from training.gov.au.
Application
This unit describes the skills and knowledge required to provide routine information and communications technology (ICT) support to clients in a professional manner.
It applies to individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance.
Unit mapping information
This unit supersedes ICAICT209A Interact with ICT clients
Licensing, legislative, regulatory or certification requirements
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Foundation skills
This unit contains foundation skills
Unit sector or competency field
General ICT
Prerequisite, co-requisite or interdependent assessment of units
None specified.
Assessment conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:
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a personal computer
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relevant organisational guidelines
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relevant documentation
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a site where routine ICT client support may be demonstrated
Assessors must satisfy NVR/AQTF assessor requirements.