A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry.
This skill set entails 3 units:
SITXCCS007 Enhance the customer service experience
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
Showing all 3 results
Enhance customer service experiences
Develop and manage quality customer service practices