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Home / SIT Tourism, Travel and Hospitality / Skill Sets / SITSS00035 Customer Service Management

SITSS00035 Customer Service Management

A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry.

This skill set entails 3 units:

SITXCCS007 Enhance the customer service experience
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict

Showing all 3 results

  • SITXCCS007

    $15.00

    SITXCCS007

    Enhance customer service experiences

    Categories: All Units, SIT40116 Certificate IV in Travel and Tourism, SIT40316 Certificate IV in Holiday Parks and Resorts, SIT40416 Certificate IV in Hospitality, SIT40516 Certificate IV in Commercial Cookery, SIT40616 Certificate IV in Catering Operations, SIT50116 Diploma of Travel and Tourism Management, SIT50316 Diploma of Event Management, SIT50416 Diploma of Hospitality Management, SITSS00035 Customer Service Management, Units
    $15.00
  • SITXCCS008

    $15.00

    SITXCCS008

    Develop and manage quality customer service practices

    Categories: All Units, SIT50116 Diploma of Travel and Tourism Management, SIT50216 Diploma of Holiday Park and Resort Management, SIT50416 Diploma of Hospitality Management, SITSS00034 Business Management, SITSS00035 Customer Service Management, SITSS00047 Essential Business Skills for a Restaurant Manager, Units
    $15.00
  • SITXCOM005

    $15.00

    SITXCOM005

    Manage conflict

    Categories: All Units, SIT40116 Certificate IV in Travel and Tourism, SIT40316 Certificate IV in Holiday Parks and Resorts, SIT40416 Certificate IV in Hospitality, SIT40516 Certificate IV in Commercial Cookery, SIT40616 Certificate IV in Catering Operations, SIT50116 Diploma of Travel and Tourism Management, SIT50216 Diploma of Holiday Park and Resort Management, SIT50316 Diploma of Event Management, SIT50416 Diploma of Hospitality Management, SITSS00034 Business Management, SITSS00035 Customer Service Management, SITSS00038 Governance for Board Members, SITSS00039 Mentoring and Supervision, Units
    $15.00

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