BSB40315 Certificate IV in Customer Engagement

Total number of units = 13

3 core units plus

10 elective units of which:

4 units must be from Group A elective units below

6 units may be from Group A or Group B elective units or from qualifications at the same level or one higher in any endorsed Training Package or accredited course

up to 2 units may be from a Certificate III level qualification.

Elective units must be relevant to the work environment and the qualification maintain the integrity of the AQF alignment and contribute to a valid industry-supported vocational outcome.

Qualification details on training.gov.au

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