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Home / BSB Business Services / Qualifications / BSB40315 Certificate IV in Customer Engagement

BSB40315 Certificate IV in Customer Engagement

Total number of units = 13

3 core units plus

10 elective units of which:

4 units must be from Group A elective units below

6 units may be from Group A or Group B elective units or from qualifications at the same level or one higher in any endorsed Training Package or accredited course

up to 2 units may be from a Certificate III level qualification.

Elective units must be relevant to the work environment and the qualification maintain the integrity of the AQF alignment and contribute to a valid industry-supported vocational outcome.

Qualification details on training.gov.au

Showing 1–16 of 31 results

  • BSBCOM401

    $19.00

    BSBCOM401

    Organise and monitor the operation of compliance management system

    Categories: BSB40315 Certificate IV in Customer Engagement, FNS41815 Certificate IV in Financial Services (superseded), FNS41820 Certificate IV in Financial Services, Units
    $19.00
  • BSBCOM402

    $19.00

    BSBCOM402

    Implement processes for the management of a breach in compliance requirements

    Categories: BSB40315 Certificate IV in Customer Engagement, FNS41815 Certificate IV in Financial Services (superseded), FNS41820 Certificate IV in Financial Services, Units
    $19.00
  • BSBCOM403

    $19.00

    BSBCOM403

    Provide education and training on compliance requirements and systems

    Categories: BSB40315 Certificate IV in Customer Engagement, Units
    $19.00
  • BSBCOM404

    $19.00

    BSBCOM404

    Promote and liaise on compliance requirements systems and related issues

    Categories: BSB40315 Certificate IV in Customer Engagement, Units
    $19.00
  • BSBCUE403

    $19.00

    BSBCUE403

    Schedule customer engagement activity

    Categories: BSB30215 Certificate III in Customer Engagement (Superseded), BSB40315 Certificate IV in Customer Engagement, Units
    $19.00
  • BSBCUE404

    $19.00

    BSBCUE404

    Collect analyse and record information

    Categories: BSB40315 Certificate IV in Customer Engagement, Units
    $19.00
  • BSBCUE405

    $19.00

    BSBCUE405

    Survey stakeholders to gather and record information

    Categories: BSB40315 Certificate IV in Customer Engagement, BSB41515 Certificate IV in Project Management Practice, FNS41815 Certificate IV in Financial Services (superseded), FNS41820 Certificate IV in Financial Services, Units
    $19.00
  • BSBCUE406

    $19.00

    BSBCUE406

    Run a multicentre (Superseded)

    Categories: BSB40315 Certificate IV in Customer Engagement, Units
    $19.00
  • BSBCUE407

    $19.00

    BSBCUE407

    Administer customer engagement technology (Superseded)

    Categories: BSB40315 Certificate IV in Customer Engagement, Units
    $19.00
  • BSBCUS401

    $19.00

    BSBCUS401

    Coordinate implementation of customer service strategies

    Categories: BSB40215 Certificate IV in Business, BSB40315 Certificate IV in Customer Engagement, BSB40415 Certificate IV in Small Business Management (superseded), BSB40515 Certificate IV in Business Administration, BSB40615 Certificate IV in Business Sales, BSB40715 Certificate IV in Franchising, BSB41615 Certificate IV in Purchasing, BSB41715 Certificate IV in Recordkeeping, BSB42015 Certificate IV in Leadership and Management (Superseded), BSB42415 Certificate IV in Marketing and Communication, BSB42515 Certificate IV in Small Business Management, BSB42518 Certificate IV in Small Business Management, BSB42618 Certificate IV in New Small Business, FNS41815 Certificate IV in Financial Services (superseded), FNS41820 Certificate IV in Financial Services, HLT47315 Certificate IV in Health Administration, SIR40316 Certificate IV in Retail Management, TLI40319 Certificate IV in Logistics, TLI42016 Certificate IV in Logistics, Units
    $19.00
  • BSBCUS402

    $19.00

    BSBCUS402

    Address customer needs

    Categories: BSB40215 Certificate IV in Business, BSB40315 Certificate IV in Customer Engagement, BSB40415 Certificate IV in Small Business Management (superseded), BSB40515 Certificate IV in Business Administration, BSB40615 Certificate IV in Business Sales, BSB40715 Certificate IV in Franchising, BSB41015 Certificate IV in Human Resources (Superseded), BSB41315 Certificate IV in Marketing (superseded), BSB41615 Certificate IV in Purchasing, BSB41715 Certificate IV in Recordkeeping, BSB42015 Certificate IV in Leadership and Management (Superseded), BSB42515 Certificate IV in Small Business Management, BSB42518 Certificate IV in Small Business Management, BSB42618 Certificate IV in New Small Business, FNS41815 Certificate IV in Financial Services (superseded), HLT47315 Certificate IV in Health Administration, Units
    $19.00
  • BSBCUS403

    $19.00

    BSBCUS403

    Implement customer service standards

    Categories: BSB40215 Certificate IV in Business, BSB40315 Certificate IV in Customer Engagement, BSB41015 Certificate IV in Human Resources (Superseded), BSB41315 Certificate IV in Marketing (superseded), BSB41615 Certificate IV in Purchasing, BSB42015 Certificate IV in Leadership and Management (Superseded), FNS30115 Certificate III in Financial Services (superseded), FNS30315 Certificate III in Accounts Administration, FNS30317 Certificate III in Accounts Administration, FNS40215 Certificate IV in Bookkeeping, FNS40217 Certificate IV in Accounting and Bookkeeping, FNS41815 Certificate IV in Financial Services (superseded), FNS41820 Certificate IV in Financial Services, HLT47315 Certificate IV in Health Administration, Units
    $19.00
  • BSBHRM405

    $19.00

    BSBHRM405

    Support the recruitment selection and induction of staff

    Categories: BSB30315 Certificate III in Micro Business Operations, BSB40315 Certificate IV in Customer Engagement, BSB41015 Certificate IV in Human Resources (Superseded), BSB51915 Diploma of Leadership and Management, BSB51918 Diploma of Leadership and Management (Superseded), CHC42015 Certificate IV in Community Services, CHC44015 Certificate IV in Coordination of volunteer programs, HLT47315 Certificate IV in Health Administration, TLI40319 Certificate IV in Logistics, TLI42016 Certificate IV in Logistics, TLI50415 Diploma of Logistics, Units
    $19.00
  • BSBINM401

    $19.00

    BSBINM401

    Implement workplace information system

    Categories: BSB40315 Certificate IV in Customer Engagement, BSB40515 Certificate IV in Business Administration, BSB41015 Certificate IV in Human Resources (Superseded), BSB42015 Certificate IV in Leadership and Management (Superseded), BSB42415 Certificate IV in Marketing and Communication, CHC44015 Certificate IV in Coordination of volunteer programs, FNS41815 Certificate IV in Financial Services (superseded), FNS41820 Certificate IV in Financial Services, HLT37315 Certificate III in Health Administration, HLT47315 Certificate IV in Health Administration, Units
    $19.00
  • BSBINN301

    $15.00

    BSBINN301

    Promote innovation in a team environment

    Categories: BSB30115 Certificate III in Business (Superseded), BSB30315 Certificate III in Micro Business Operations, BSB40215 Certificate IV in Business, BSB40315 Certificate IV in Customer Engagement, BSB40415 Certificate IV in Small Business Management (superseded), BSB40515 Certificate IV in Business Administration, BSB41015 Certificate IV in Human Resources (Superseded), BSB41415 Certificate IV in Work Health and Safety, BSB41419 Certificate IV in Work Health and Safety, BSB41715 Certificate IV in Recordkeeping, BSB42015 Certificate IV in Leadership and Management (Superseded), BSB42515 Certificate IV in Small Business Management, BSB42518 Certificate IV in Small Business Management, BSB42618 Certificate IV in New Small Business, BSB50415 Diploma of Business Administration (Superseded), CHC30113 Certificate III in Early Childhood Education and Care, CHC40113 Certificate IV in School Age Education and Care, HLT33015 Certificate III in Allied Health Assistance, HLT33115 Certificate III in Health Services Assistance, HLT33215 -Certificate III in Health Support Services, HLT43015 Certificate IV in Allied Health Assistance, HLT47315 Certificate IV in Health Administration, SIR40316 Certificate IV in Retail Management, Units
    $15.00
  • BSBLDR402

    $19.00

    BSBLDR402

    Lead effective workplace relationships (Superseded)

    Categories: BSB30715 Certificate III in Work Health and Safety, BSB30719 Certificate III in Work Health and Safety, BSB40315 Certificate IV in Customer Engagement, BSB40615 Certificate IV in Business Sales, BSB41015 Certificate IV in Human Resources (Superseded), BSB41315 Certificate IV in Marketing (superseded), BSB41615 Certificate IV in Purchasing, BSB42015 Certificate IV in Leadership and Management (Superseded), BSB42415 Certificate IV in Marketing and Communication, BSB42515 Certificate IV in Small Business Management, BSB42518 Certificate IV in Small Business Management, CHC43015 Certificate IV in Ageing Support, CHC43115 Certificate IV in Disability, CHC44015 Certificate IV in Coordination of volunteer programs, FNS41815 Certificate IV in Financial Services (superseded), FNS41820 Certificate IV in Financial Services, FNS50215 Diploma of Accounting, FNS50217 Diploma of Accounting, HLT43015 Certificate IV in Allied Health Assistance, HLT47315 Certificate IV in Health Administration, Units
    $19.00
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