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Home / BSB Business Services / Qualifications / BSB20215 Certificate II in Customer Engagement (Superseded)

BSB20215 Certificate II in Customer Engagement (Superseded)

Total number of units = 9

3 core units plus

6 elective units of which:

3 units must be from the elective units below

the remaining 3 units may be from the elective units below or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification maintain the integrity of the AQF alignment and contribute to a valid industry-supported vocational outcome.

Qualification details on training.gov.au

Showing 1–16 of 21 results

  • BSBCMM201

    $12.00

    BSBCMM201

    Communicate in the workplace (Superseded)

    Categories: All Units, BSB20115 Certificate II in Business (Superseded), BSB20215 Certificate II in Customer Engagement (Superseded), BSB30719 Certificate III in Work Health and Safety, CHC14015 Certificate I in Active Volunteering, CHC24015 Certificate II in Active Volunteering, SIT20116 Certificate II in Tourism, SIT20316 Certificate II in Hospitality, SIT20416 Certificate II in Kitchen Operations, SIT30616 Certificate III in Hospitality, SIT30816 Certificate III in Commercial Cookery, SIT30916 Certificate III in Catering Operations, Units
    $12.00
  • BSBCMM301

    $15.00

    BSBCMM301

    Process customer complaints (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), BSB30115 Certificate III in Business (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), BSB30415 Certificate III in Business Administration (Superseded), BSB30815 Certificate III in Recordkeeping (Superseded), BSB30915 Certificate III in Business Administration (Education) (Superseded), BSB31015 Certificate III in Business Administration (Legal) (Superseded), BSB31115 Certificate III in Business Administration (Medical) (Superseded), FNS30120 Certificate III in Financial Services, FNS30317 Certificate III in Accounts Administration, Units
    $15.00
  • BSBCUE203

    $12.00

    BSBCUE203

    Conduct customer engagement (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $12.00
  • BSBCUE205

    $12.00

    BSBCUE205

    Prepare for work in a customer engagement environment (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), Units
    $12.00
  • BSBCUE301

    $15.00

    BSBCUE301

    Use multiple information systems (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), SIR30316 Certificate III in Business to Business Sales, Units
    $15.00
  • BSBCUE305

    $15.00

    BSBCUE305

    Process credit applications (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $15.00
  • BSBCUE308

    $15.00

    BSBCUE308

    Conduct outbound customer engagement (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $15.00
  • BSBCUE309

    $15.00

    BSBCUE309

    Develop product and service knowledge for customer engagement operation (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $15.00
  • BSBCUS201

    $12.00

    BSBCUS201

    Deliver a service to customers (Superseded)

    Categories: All Units, BSB20115 Certificate II in Business (Superseded), BSB20215 Certificate II in Customer Engagement (Superseded), CHC14015 Certificate I in Active Volunteering, HLT23215 Certificate II in Health Support Services, Units
    $12.00
  • BSBITU101_WIN10

    $12.00

    BSBITU101_WIN10

    Operate a personal computer

    Categories: All Units, BSB10115 Certificate I in Business (Superseded), BSB20215 Certificate II in Customer Engagement (Superseded), TLI11315 Certificate I in Logistics (superseded), Units
    $12.00
  • BSBITU101_WIN7

    $12.00

    BSBITU101_WIN7

    Operate a personal computer

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), TLI11315 Certificate I in Logistics (superseded), Units
    $12.00
  • BSBITU203_2010

    $12.00

    BSBITU203_2010

    Communicate electronically

    Categories: All Units, BSB20115 Certificate II in Business (Superseded), BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $12.00
  • BSBITU203_2013

    $12.00

    BSBITU203_2013

    Communicate electronically

    Categories: All Units, BSB20115 Certificate II in Business (Superseded), BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $12.00
  • BSBITU203_2016

    $12.00

    BSBITU203_2016

    Communicate electronically

    Categories: All Units, BSB20115 Certificate II in Business (Superseded), BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $12.00
  • BSBLED301

    $15.00

    BSBLED301

    Undertake e-learning (Superseded)

    Categories: All Units, BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), Units
    $15.00
  • BSBWHS201

    $12.00

    BSBWHS201

    Contribute to health and safety of self and others (Superseded)

    Categories: All Units, BSB10115 Certificate I in Business (Superseded), BSB20115 Certificate II in Business (Superseded), BSB20215 Certificate II in Customer Engagement (Superseded), BSB30215 Certificate III in Customer Engagement (Superseded), BSB30415 Certificate III in Business Administration (Superseded), BSB30915 Certificate III in Business Administration (Education) (Superseded), BSB31015 Certificate III in Business Administration (Legal) (Superseded), BSB31115 Certificate III in Business Administration (Medical) (Superseded), ICT20115 Certificate II in Information Digital Media and Technology (Superseded), Units
    $12.00
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