BSB20215 Certificate II in Customer Engagement (Superseded)

Total number of units = 9

3 core units plus

6 elective units of which:

3 units must be from the elective units below

the remaining 3 units may be from the elective units below or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification maintain the integrity of the AQF alignment and contribute to a valid industry-supported vocational outcome.

Qualification details on training.gov.au

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